About Product
Does the instructions and solution come with the product?
Yes, there will be instructions and solution com with the puzzle and game product. By the way, we have pdf solution provide and VDO of how to play.
Contact US
Do you have wholesale service and what is the step for wholesale?
Yes, we have wholesale service. Please contact info@bsiri.biz for more information.
Can I customize product by my own size?
Yes, you can customize you own size for goods, customization is one of our service in case of you have your own store.
Working time?
9.00 am – 5.00 pm (GMT+7)
Shipping
What type of shipping service I get?
We are shipping goods by air DHL Service Door to Door.
Do you offer the free shipping?
Yes, when your order higher that 30$, we offer free shipping and express service shipping on order at 100$.
How long of shipping time?
Shipping standard time 7-14 days.
Satisfaction Guaranteed
How I report my satisfaction guaranteed on goods if I found any damage?
We’re satisfaction guaranteed on all orders within 90 days. Please contact us if you found any damage with photo proof, we prefer exchanging product one by one for you.
Do you have policy refund product charge?
No, we will exchange new product for you.
Return
What case can I return the items?
Normally we’re satisfaction guaranteed on all orders within 90 days.
You can make return the items in case of goods were defective or damaged upon your receipt.
How do I return items?
Please contact info@bsiri.biz with photo proof of damage for first step.